Privacy Policy

Last updated: [DATE]. This Privacy Policy is a template provided for [COMPANY NAME] and should be reviewed by qualified legal counsel before you rely on it.

This Privacy Policy explains how [COMPANY NAME] ("we", "us", "our") collects, uses, discloses, and protects personal information in connection with our websites, stores, dashboards, and services (the "Services"). It applies to visitors, customers, and resellers. By using the Services, you acknowledge this Policy. If you do not agree, do not use the Services.

1. Who we are

[COMPANY NAME] is the operator of this platform and the controller of personal information processed through the main site. Where you purchase from a reseller, the reseller is responsible for its own relationship with, and handling of, its customers' information, and the reseller is one hundred percent (100%) responsible for its customers.

2. Information we collect

  • Account information — name, email address, company name, and credentials. For resellers, business details and payout/billing configuration.
  • Billing and transaction information — billing name and address, the products and services you buy, invoices, order and payment status, and a payment-processor token/reference for saved payment methods. We do not receive or store full card numbers.
  • Service data — information needed to provision, license, and support the services you order, including service identifiers, configuration you provide, and license/verification records.
  • Support and communications — messages, support tickets, and correspondence you send us.
  • Technical and usage data — IP address, device and browser information, pages viewed, actions taken, timestamps, and log and diagnostic data.
  • Cookies and similar technologies — identifiers used to keep you signed in, remember preferences, maintain your cart, provide security (including anti-abuse verification), and understand usage.

3. How we collect information

We collect information you provide directly (for example, when you register, order, or contact us), automatically as you use the Services (for example, via logs and cookies), and, where applicable, from resellers or third parties such as our payment processor.

4. How we use information

We use personal information to: create and manage accounts; process orders, payments, renewals, and invoices; provision, license, and support services; operate and secure the Services and prevent fraud and abuse; communicate with you about your account, transactions, and important notices; comply with legal obligations and enforce our terms; and improve the Services. Where required by law, our processing is based on performance of a contract, our legitimate interests, your consent, and/or compliance with legal obligations.

5. Cookies and tracking

We use strictly necessary cookies to operate the Services (sign-in, security, cart) and may use functional and analytics cookies. You can control cookies through your browser, but disabling some may affect functionality. We do not respond to "Do Not Track" signals at this time.

6. Payment processing

Payments are handled by a third-party payment processor under its own terms and privacy policy. Card details are entered directly with the processor and are not stored on our systems; we retain only a processor-issued reference (token) needed to bill payment methods you choose to keep on file, together with limited details such as card brand and last four digits for display.

7. How we share information

We share personal information only as needed: with service providers and processors (such as our payment processor, infrastructure, and email providers) acting on our behalf; with resellers where you are their customer, as part of operating the Services; as required by law or legal process, or to protect the rights, property, or safety of the Platform, our users, or others; and in connection with a business transfer (merger, acquisition, or sale of assets), subject to this Policy. We do not sell your personal information.

8. Resellers and their customers

Where you are a customer of a reseller, the reseller determines how it handles your information and is responsible for providing you with its own privacy disclosures. We process such information to operate the Platform. Resellers must comply with applicable privacy laws with respect to their customers.

9. International transfers

We may process and store information in the United States and other countries. Where required, we take steps to provide an appropriate level of protection for international transfers.

10. Data retention

We retain personal information for as long as your account is active and as needed to provide the Services, then for any additional period required to comply with legal, tax, accounting, security, or dispute-resolution obligations, after which we delete or anonymize it.

11. Security

We use reasonable technical and organizational measures designed to protect personal information, including encryption of sensitive stored secrets and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. You are responsible for safeguarding your credentials.

12. Your rights and choices

Depending on your location, you may have rights to access, correct, update, delete, port, or restrict the processing of your personal information, to object to certain processing, and to withdraw consent. You can access and update most account information directly, or contact us at [SUPPORT EMAIL] to exercise your rights. We will respond as required by applicable law. If you are in the EEA/UK (GDPR) or California (CCPA/CPRA), additional rights may apply, including the right not to receive discriminatory treatment for exercising them; we do not sell personal information.

13. Marketing communications

We may send you service-related messages, which are not promotional. Where we send marketing messages, you may opt out using the unsubscribe link or by contacting us; opting out does not affect service-related communications.

14. Children's privacy

The Services are not directed to children, and we do not knowingly collect personal information from anyone under the age required to consent in their jurisdiction (and in any event under 13). If you believe a child has provided us information, contact us and we will take appropriate steps to delete it.

15. Third-party links

The Services may link to third-party sites or services we do not control. Their privacy practices are governed by their own policies, and we are not responsible for them.

16. Changes to this Policy

We may update this Policy from time to time. The "last updated" date reflects the latest revision. Material changes take effect when posted or on the date stated.

17. Contact

For privacy questions or to exercise your rights: [COMPANY NAME], [SUPPORT EMAIL].